Refund Policy
Last updated: 29 August 2026
1. Money-back guarantee
Eligible new shared hosting plans include a 30-day money-back guarantee. If you are not satisfied, request a refund within 30 days of your initial purchase and we will refund the hosting fee.
2. Non-refundable items
The following are non-refundable:
- domain registrations and transfers (charged by the registry);
- SSL certificates once issued;
- setup / one-time fees;
- managed VPS or dedicated servers once provisioned.
Renewals are non-refundable after the renewal date; cancel before renewal to avoid charges.
3. EU consumer right of withdrawal
If you are a consumer in the EU, you normally have 14 days to withdraw from a distance contract. For digital services and immediate provisioning, by placing your order and requesting immediate activation you expressly consent to the service beginning during the withdrawal period and acknowledge that you lose the right of withdrawal once the service is fully provided. Where a service has not yet been provided, your statutory withdrawal right is unaffected.
4. How to request a refund
Contact billing@tajhost.com from your account email with your invoice number. Approved refunds are issued to the original payment method, typically within 14 days.
5. Abuse and chargebacks
We may decline refunds in cases of policy violation, fraud, or abuse. Please contact us before initiating a chargeback so we can resolve the issue.
6. Contact
TAJ IT Solutions Limited — billing@tajhost.com.