Taj Host

Hosting Service Agreement

Last updated: 2 September 2026

1. Scope

This agreement describes how Taj Host shared hosting and related services are operated by TAJ IT Solutions Limited (C 117054). It supplements our Terms of Service and Acceptable Use Policy.

2. Support

All plans include 24/7 written support via the client area / ticket system, staffed across multiple time zones. Requests are prioritised by severity, with the following target (not guaranteed) first-response times:

  • Critical (full outage / wide impact): within 1 hour;
  • High (a site or core service down): within 4 hours;
  • Normal (operational issue, service still up): within 1 business day;
  • General (question / non-urgent request): within 2 business days.

Account-level actions are performed only from your verified account. Custom work beyond standard support may be quoted separately.

3. Availability

We target 99.9% network uptime, excluding scheduled maintenance and events beyond our reasonable control (force majeure, upstream network/DC failures, attacks). Maintenance is announced in advance where practical.

4. Backups

We take daily backups of shared-hosting accounts and retain them for a rolling period. You can restore and download files, databases, and email through the control panel (self-service restore). Backups are an important safeguard, but they remain a safety net rather than a replacement — you are responsible for keeping your own independent backups of critical data.

5. Resource use & stability

Fair-use and automated process monitoring apply as described in the Acceptable Use Policy, to protect performance for all customers on shared infrastructure.

6. Maintenance & status

Planned maintenance and incidents are communicated by email and/or a status page. We aim to schedule disruptive work during low-traffic windows.

7. Your content & account

You retain ownership of your content. We access it only to operate, secure or support the service, to comply with law, or on your verified request. On termination, data may be deleted after a reasonable grace period.

8. Fees, renewals & termination

Fees, automatic renewals and termination are governed by the Terms of Service and Refund Policy.

9. Contact

TAJ IT Solutions Limited — support@tajhost.com · +356 2034 0338.